You have lost the password to your wallet and would like to recover it?

To get started, contact us via e-mail at or with the contact form. You can reach us via phone on +49 6151 6290900.
Afterwards, the following process will start:
  • We review your request and create a contract with you.
  • All information about your wallet is exchanged via a secure connection. The recovery begins.
  • Finally, we send you your wallet password via the secure connection and you transfer the fee.
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