We review your request and create a contract with you in order to restore your wallet.
All information about your wallet is exchanged via a secure connection. The recovery begins.
We send the password back to you via the secure connection and upon confirmation the payment process is started.
What information do we need from you?
For the first assessment, we typically have a videoconference with the requesting person. After contract signature, we require the following information:
We will run a second assessment based on the information provided. We will reject requests that are not trustworthy or not feasible to recover.
That is all we need to start. We will begin the process right away and update you in irregular intervals about the process and, of course, when we ultimately find it.
Unfortunately, simple emails are far from secure, and as the subject is quite sensitive, we strongly (but not necessarily) recommend using Pretty Good Privacy (PGP) to encrypt all of our exchanges. If you want to use PGP, please use the following public key for mail encryption:
Using this integrated plugin is the easiest way to encrypt mails via PGP using Outlook, but it is by no means the only one so feel free to use whatever solution your prefer.
Outlook will now automatically detect your key to sign the e-mail and our public key to encrypt it, making the transmission safe. For further information on how to use Gpg4win, consult the official compendium: https://files.gpg4win.org/doc/gpg4win-compendium-en.pdf
Using the Mailvelope browser plugin is the easiest way to encrypt mails via PGP using Gmail, but it is by no means the only one. Feel free to use whatever solution you prefer.
An extensive Tutorial on how to use Mailvelope for the most popular browsers can be found here: https://www.mailvelope.com/en/help