Xelera is registered in Germany. The wallet recovery is governed by a contractual agreement between you and us.
We are excited that Advanced Blockchain AG assists us on the wallet recovery service (read the announcement).
“Advanced Blockchain is pleased to announce that it is assisting in the research phase of Xelera's new project: recovery of lost passwords for cryptocurrency wallets.”
“A wonderful service for all the people who are desperately looking for their missing wallet passwords. The service from the Xelera Team is easy, fast, and reliable. Communication is working perfectly because there is always somebody who is responsible for your case.”